Nakano Knives (Benkheim Holding Ltd)’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 7 business days. 

All orders are processed within 5 to 7 business days (excluding Sundays and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping for orders above $95. 

Shipment method	Estimated delivery time	Shipment cost
Standard	3-5 business days	$6.00
Express	2-3 business days	$15.00

International Shipping Policy

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Nakano Knives is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipment method	Estimated delivery time	Shipment cost
US, Canada, Western EU	10-15 business days	$8.00
Rest of the world	20 business days	$80.00

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at customer@nakano-knives.com with your name and order number, and we will look into it for you.